Complaints procedure
Within my practice I value thoroughness and open communication. If you are not satisfied about a treatment or its course, I would like to hear about it. Often, a conversation alone can be clarifying and help us reach a solution together. If we are unable to resolve the issue together, you can engage an independent complaints officer. This person will assist you in formulating your complaint or articulating your dissatisfaction and will support you explore possible solutions. I will be notified of this so that we can work together towards a satisfactory conclusion. My practice is affiliated with an independent complaints organisation (erisietsmisgegaan.nl). You can find more information about this on the website of my professional organisation via the link: